FAQs

When will I receive my order?

For USA shipping, please allow 3 - 5 business days for your order to be processed and packaged before being shipped to you!

For international shipping, please allow 5 - 10 business days for your order to be processed and packaged before being shipped to you! 

How will I know when my order has shipped?

You will receive shipping details via email. Keep an eye on your inbox!

Can I change my order after it's been placed?

Once orders are placed, they cannot be canceled or modified as we aim to ship your order quickly.

If you need to make a change, please email us as soon as possible & we will do our best to help you.

What can I do if a product is out of stock?

Keep an eye out for our next drop. Add your email address to our mailing list to be notified when new products launch. When new products become available, don't wait! Secure your order while stocks last!

How do I place a return? 

If you need to return an item, please email us at info@sleepsnowboards.com to get your return started.

Unused & unopened items can be returned within 30 days of the order.

Please see our Return Policy for more information.

What is Sleep's warranty policy?

Sleep's warranty policy states that every board is guaranteed against manufacturer defects for up to one (1) year from the original purchase date by the original purchaser.

However, contact with things other than snow (such as rails, rocks, leaving it outside, etc.) will void the warranty, as these things will likely damage your board and are not covered by the Manufacturer's Defect Guarantee. Impact related issues, damage caused by the use of solvents or thread locking adhesives, as well as minor or cosmetic cracks or chips in the top sheet, will not be refunded or replaced and do not fall under the manufacturer's defect guarantee.

For more information, please check out our Warranty Page

How do I submit a warranty claim?

Please read the Sleep Snowboards warranty policy first.

After reading the warranty policy, if you believe your snowboard has a manufacturer's defect, please email info@sleepsnowboards.com with pictures and information to initiate the potential warranty process.

Didn’t find your answer?

Don't hestitate to contact us at info@sleepsnowboards.com